Terms of service

1.1 What’s Included

• Cleaning of glass (inside and outside).
   
• Removal of dirt, dust, bug debris.
   
• Wiping of accessible sill and exposed track (not a deep clean).
   
• Detailing of glass edges to avoid drips or streaky borders.
   
• Service is spot and streak free, but not perfection or restoration work.
   

1.2 What’s Not Included (Add-Ons Available)

• Hard water stain removal, paint, silicone, or construction debris.
   
• Deep cleaning of tracks.
   
• Restoration work of any kind.
  (These may be added on by request. Initial cleaning may require add-on work to bring windows up to standard.)
   

1.3 Screens

• Screens with bent frames or heavily damaged mesh are usually skipped.
   
• Cleaning includes mesh wash, frame wipe, and drying. (Think car wash, not detailing.)

• Clients may remove, label, and stack screens outside themselves for a discount.
   

1.4 Client Responsibilities

• Please clear blinds, curtains, and décor before service, and provide ~3 feet of working space at each window.
   
• We ask that clients move items when possible. If neglected, we may charge for the extra time. We extend extra grace for elderly or disabled clients.
   

1.5 Access & Safety

• We use ladders, poles, and both traditional and water-fed methods (up to 3 stories).
   
• We may decline to clean windows that are impossible or unsafe to access.
   
• If landscaping blocks access, we may skip windows or charge extra.
   

1.6 Track Cleaning

• Standard service: light wipe of exposed track.
   
• Deep cleaning: open window, vacuum, scrub, and dry the bottom plate. (Does not include paint or stain removal.)
   

1.7 Limitations

• Broken glass is skipped.
   
• Windows with broken seals are cleaned, but cloudiness cannot be fixed.
   
• We assume the home is watertight; it’s the client’s responsibility to disclose water issues.
   

2.1 What’s Included

• Removal of leaves, sticks, and debris from gutters.
   
• Downspout check included.
   

2.2 Limitations

• We do not perform gutter repairs.
   
• Base service does not include wash-outs. A wash-out can be added for an additional fee.
   
• Downspout clearing beyond inspection is an extra charge.
   

2.3 Pricing

• Minimum service charge: $150.
   
• Extra fees apply for severe neglect requiring additional time.
   

2.4 Disposal

• Debris is typically left in woods on site or bagged for trash, unless otherwise arranged.
   

2.5 Damage Reports

• If we notice any problems during cleaning, we’ll let you know.
   

3.1 What’s Included

• We supply, install, and lease all lighting materials.
   
• Installation covers rooflines, peaks, ridgelines, gutter lines, wreaths, trees, bushes, posts, and trunks.
   
• Commercial-grade LED lights: low wattage, cool to touch.
   
• Service includes fixing any issues (lights falling, outages, snow/wind damage) at no extra charge during the season.
   

3.2 Limitations

• We do not install client-provided lights.
   
• If damage is caused by animals, mowers, or similar, we will fix once at no charge. After that, additional service may be billed.
   
• We do not provide new screens or structural repairs.
   

3.3 Removal

• Lights are removed after January 7 (weather permitting).
   
• Removal may be delayed if ice or snow is present; a thaw is required.
   

3.4 Discounts

• Clients receive a 20% discount on holiday lights beginning year 2 (when reinstalled in October).
   

4.1 Scheduling & Weather

• Rain in the forecast is not a valid reason to cancel.
   
• We work in scattered rain.
   
• If same-day rescheduling is needed (due to weather or safety), we will reach out to you.
   

4.2 Minimum Charges

• Windows: $250.
   
• Gutters: $150.
   
• Holiday Lights: $750.
   

4.3 Cancellations

• Please provide at least 2 business days’ notice for cancellations or reschedules to avoid a fee.
   

4.4 Pets

• Friendly dogs may remain free.
   
• Aggressive or questionable dogs must be secured in a crate or separate room.
   

5.1 Pricing

• Windows: ~$7 per pane (inside & out, with track wipe).
   
• Screens: $4–6 per screen (size dependent).
   
• Deep track cleaning: $5–8 per track.
   
• Lights: ~$7 per foot (roofline). Trees and bushes vary.
   

5.2 Payments

• Payment is due at completion of service.
   
• Accepted: cash, check, Venmo, credit card (+3%), and alternate payments.
   
• Please see wisdawindows.com/prepare for the most up-to-date payment methods and available discounts.
   

5.3 Late Payments

• $10 late fee after 3 weeks, plus $5 per additional week.
   

We stand behind our work:

• Windows are left spot and streak free.
   
• Screens, gutters, and lights are cleaned/installed to professional standards.
   
• If something isn’t right, let us know and we’ll make it right.